Refund and Return Policy
Reliable Air Tools
Last updated: November 10, 2026
You may return any item within 30 days of delivery for a refund.
This policy applies to all items, including sale and clearance items, new tools, and used or refurbished tools.
How to start a return
Email sales@reliableairtools.com before you ship anything back. Please include your order number, the item, and the reason for the return. You may also call (360) 923-1012.
We will email you a return authorization (RMA), the return address, and a prepaid return label. Do not send the item to the manufacturer, and do not mail it back without an RMA and the prepaid label we provide.
Return condition
For a change of mind, the item must be unused, in the same condition you received it, and in the original packaging, with all accessories, manuals, and parts included.
If the item is defective, was damaged in shipping, or is not as described, we will still accept the return. Please tell us what is wrong when you request the RMA.
We do not charge a restocking fee. If a change-of-mind return arrives damaged, incomplete, or not in resellable condition, we may reduce the refund to reflect the item’s condition and will tell you before we issue it.
Return shipping
We provide a prepaid return label for every approved return. Email us first to get the label. Please use the label we send you. We recommend insurance on high-value items. We are not responsible for returns lost in transit if the prepaid label or tracking we provided was not used.
Return address
Reliable Air Tools
3157 N Rainbow Blvd #550
Las Vegas, NV 89108
United States
Refunds
Once we receive and inspect the return, we will email you. If the return is approved, we will refund the purchase price to your original payment method within 5 business days of inspection.
Original outbound shipping charges are refunded only when the item is defective, damaged in transit, or not as described.
Warranty repairs or replacements after the 30-day return window are covered by our Warranty Policy: 1 year from delivery on new items, and 90 days from delivery on used or refurbished items.
Cancellations
If your order has not shipped, email sales@reliableairtools.com and we will cancel it and refund you. If it has already shipped, use the return process above.
Questions
sales@reliableairtools.com
(360) 923-1012
