Returns & Refunds
After 30 days from the date of shipment Reliable Air Tools will not authorize any refunds for claims for damage, claims for missing or lost goods or goods claimed to have not been received.
In order to return an item you are required to contact us by Phone, Fax or e-mail, stating the reason for return. We will issue a Return Material Authorization (RMA#) noting the conditions upon which the material purchased can be returned.
Reference your purchase order.
Select Item and Invoice Number
Select Reason for Return
Select Required Action
Your return will be accepted and processed through our Quality department. If the material is received in acceptable condition (as specified in the RMA), we will credit you in the manner that your account dictates. Credit Card orders are always credited to the card charged, refund checks will be sent within a two to three week period.
The Reliable Air Tools return policy has been created to make the process easy for you. Please follow the procedures listed below when returning products to us:
Goods returned will take approximately 5 business days to be processed. Where you have informed us that you wish to cancel your order in accordance with our refunds it will also take up to 30 days to process.
You are obliged by law to take reasonable care of the goods while they are in your possession. If you return your goods (unless faulty) or if you have informed us in writing that you wish to cancel your order, you should (as applicable) also return or retain the original packaging, together with all manuals, warranty cards and all accessories and documentation provided by the manufacturer.
Where you return goods to us, you may wish to consider insuring the goods that you are returning. We also suggest the use of a carrier that can provide a 'proof of delivery'.
Except in the case of faulty or mis-described goods, shipping back to Reliable Air Tools is to be paid by the Customer. Where the goods are faulty or mis-described, we shall either collect the goods from you or ask you to return the goods and refund you the reasonable shipping costs.
Any customer returning goods which are found not to be faulty or mis-described shall not be entitled to a refund of the shipping costs incurred in sending and returning the goods to Reliable Air Tools and may have shipping charges deducted from any refund owing.
Types of Products and Conditions of Return
Most items may be returned for refund or exchange provided we receive them within 30 days of shipping.
Where goods are returned as faulty after 30 days of shipping we reserve the right to return the product to the manufacturer for repair or replacement. If this should happen then it is likely that the repair or replacement could take up to 30 days to process. In some cases we may advise you to contact the manufacturer directly as they offer tailored end user warranties and in some cases on-site replacement and are therefore better placed to resolve any problems.
If you request a replacement, we will ship your replacement after we have processed your returned product. We will create a credit note for your account to the value of the item(s) being returned and a new order will be created by us for the replacement item(s). No funds will be taken from you during this process unless express permission has been given.
A restocking fee may be charged may be charged for merchandise returned in other than as-new condition.